Privacy

ART CENTRAL OPCO PTY LTD (ABN 62 660 203 056) trading as “Artbid”

Introduction

This document sets out the privacy policy of ART CENTRAL OPCO PTY LTD (ABN 62 660 203 056) trading as “Artbid” (“Artbid”, “we”, “us”, or “our”). We take our privacy obligations seriously and this privacy policy explains how we collect, store, maintain, use and disclose personal information. By providing personal information to us, you acknowledge and consent to our handling of personal information in accordance with this privacy policy and applicable privacy laws.

We may update this privacy policy from time to time by publishing an updated version on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Types of Personal Information We Collect

The personal information we collect may include the following:

• name;
• mailing or street address;
• email address;
• social media information;
• telephone number and other contact details;
• age;
• date of birth;
• limited payment information (such as the last four digits of your credit card, transaction reference numbers);
• information about your business or personal circumstances;
• information in connection with client surveys, questionnaires and promotions;
• your device identity and type, IP address, geo-location information, page view statistics, advertising data and standard web log information;
• information about third parties; and
• any other information provided by you to us via our website, social media presence or other communication channels.

How We Collect Personal Information

• when you contact us through our website or email;
• when you receive goods or services from us;
• when you submit any of our online forms or sign up to participate in an auction;
• when you communicate with us via telephone, SMS, social applications (such as Facebook or Instagram) or otherwise;
• when you interact with our website, services, content, advertising or social media;
• when you invest in our business or enquire as to a potential purchase; and
• when you make payments on our platform or authorise us to process payments.

We may also collect personal information when you use or access our website or social media pages. This may occur via web analytics tools, cookies or other tracking technologies. Cookies are small files that store information on your device and enable us to recognise you on subsequent visits. You can disable cookies in your browser settings. We may use Google Analytics to collect and process data. To learn more, see How Google uses data when you use our partners’ sites or apps.

Use of Your Personal Information

• to provide goods, services or information to you;
• to process payments, including re-processing where payment is not forthcoming and you have previously authorised payment;
• for record keeping and administrative purposes;
• to provide information about you to our contractors, employees, consultants, agents or third parties for the purpose of providing goods or services to you;
• to improve and optimise our services and customer experience;
• to comply with our legal obligations, resolve disputes or enforce agreements with third parties;
• to send you marketing and promotional messages (in accordance with the Spam Act);
• to send you administrative messages, reminders, notices, updates and security alerts;
• to consider employment applications from you; and
• to manage and facilitate our auctions, sales and events.

Disclosure of Personal Information

We may disclose your personal information to:

• our employees, contractors, agents and related entities;
• third-party payment providers (such as Square, Afterpay) to process payments;
• delivery and logistics providers to deliver purchased artwork;
• marketing, analytics, hosting and IT service providers (which may be located outside of Australia);
• regulators, law enforcement agencies and other parties when required by law; and
• any other third parties with your consent or as otherwise required by law.

International Data Storage

Some of our third-party service providers may store or process personal information outside Australia, including in the United States and other countries. By providing us with your personal information, you consent to this transfer subject to compliance with applicable laws.

Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information systems are password protected and we implement administrative and technical measures to safeguard personal information. We do not store full payment details on our systems. Payment transactions are processed securely by third-party payment providers. We may, however, retain the ability to process a payment on your previously authorised payment method if payment is not forthcoming, in accordance with applicable laws and this policy.

Links

Our website may contain links to other websites. These links are provided for convenience and may not remain current or maintained. We are not responsible for the privacy practices of those linked websites and we encourage you to review their privacy policies before using them.

Requesting Access to or Correcting Your Personal Information

If you wish to request access to or correction of the personal information we hold about you, please contact us using the contact details below. We may need to verify your identity before providing access. If we cannot provide access, we will explain why. We will handle all requests within a reasonable timeframe.

Complaints

If you wish to make a complaint about how we handle your personal information, please contact us using the details below including your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

Contact Us

For further information about our privacy policy, to request access or correction of your personal information, or to make a complaint, please contact us:

Name: Guy Rob
Email: contact@artbid.com.au

Mobile Terms of Service

Artbid

The Artbid mobile message service (the “Service”) is operated by Artbid. By using the Service, you agree to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any changes constitutes your acceptance of those changes.

By consenting to Artbid’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Artbid to the mobile number you provided, even if your number is on a Do Not Call list. Service-related messages may include updates, alerts, and information. Promotional messages may include promotions, specials and other offers.

You understand that you do not have to sign up to receive SMS messages in order to make a purchase, and your consent is not a condition of any purchase. Participation is voluntary.

We do not charge for the Service, but you are responsible for all charges associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan for details.

You may opt-out of the Service at any time. Text STOP to Artbid or click the unsubscribe link in any text message to cancel. You may also contact us at contact@artbid.com.au.

Wireless carriers are not liable for delayed or undelivered messages. If you change your mobile number, you will need to opt in again using your new number.

To learn how we handle your personal information, please refer to this Privacy Policy.

Our privacy policy was last updated on 3 April 2025.